Issue with Q_PopulateResponse URL parameter encoding; is this a Qualtrics issue or email clients'? | XM Community
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Issue with Q_PopulateResponse URL parameter encoding; is this a Qualtrics issue or email clients'?

  • January 17, 2019
  • 3 replies
  • 141 views
brendontroy
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I'm having a frustrating problem that I'm not even sure is Qualtrics' "fault". I'm trying to link to a URL like the following one from a message in my CRM (note that this isn't being sent through Qualtrics email distributions or via the SalesForce integration): https://nyu.qualtrics.com/jfe/form/SV_ac6wv3ygHecgWQ5?Q_PopulateResponse={%22QID1%22:%221%22} This seems to be no issue for my CRM, and the "preview" message looks good; however, when I actually send the message and view it in my e-mail client (indeed, in several), the URL is changed so that the %22's are changed to the HTML character entity " like so: `https://nyu.qualtrics.com/jfe/form/SV_ac6wv3ygHecgWQ5?Q_PopulateResponse=%7B"QID1":"1"%7D` This is a problem, as it causes Qualtrics to fail to register the URL parameters, and so the question isn't pre-populated. Is this a Qualtrics issue, or an e-mail client issue (or maybe an issue with my CRM)? I find that it's consistent across several different e-mail providers and clients, for what it's worth. Does anyone have any suggestions? Thanks in advance.

Best answer by Anonymous

Hello @brendontroy , Don't paste the URL instead try adding anchor html tag(`<a>`) and put the URL in the href attribute of the anchor tag. as - `To Take survey click <a href='https://nyu.qualtrics.com/jfe/form/SV_ac6wv3ygHecgWQ5?Q_PopulateResponse={"QID1":"1"}' target='_blank'>here</a>` o/p: To Take survey click <a href='https://nyu.qualtrics.com/jfe/form/SV_ac6wv3ygHecgWQ5?Q_PopulateResponse={"QID1":"1"}' target='_blank'>here</a>

    3 replies

    A
    • Anonymous
    • 0 replies
    • January 17, 2019
    Hello @brendontroy , If we go to both the URL parameters mentioned above in the question, the survey question does get pre-populated.
    brendontroy
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    • brendontroy
    • Author
    • 15 replies
    • January 18, 2019
    @Shashi thanks for the reply; this demonstrates how tricky URL encoding can be! I linked to the URL below, but it seems the forum software "corrected" it. I've updated my post and added the actual incorrect link below, as well; both can be copied and pasted. Thanks again for replying, and let me know if you have any suggestions. `https://nyu.qualtrics.com/jfe/form/SV_ac6wv3ygHecgWQ5?Q_PopulateResponse=%7B"QID1":"1"%7D`
    A
    • Anonymous
    • 0 replies
    • Answer
    • January 21, 2019
    Hello @brendontroy , Don't paste the URL instead try adding anchor html tag(`<a>`) and put the URL in the href attribute of the anchor tag. as - `To Take survey click <a href='https://nyu.qualtrics.com/jfe/form/SV_ac6wv3ygHecgWQ5?Q_PopulateResponse={"QID1":"1"}' target='_blank'>here</a>` o/p: To Take survey click <a href='https://nyu.qualtrics.com/jfe/form/SV_ac6wv3ygHecgWQ5?Q_PopulateResponse={"QID1":"1"}' target='_blank'>here</a>


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