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Matrix mobile friendly enabled, not working

  • April 19, 2019
  • 3 replies
  • 242 views
B
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I have a matrix table with single answer and mobile friendly option turned on. However, when testing the instrument I don't get the accordion screen for the mobile simulation--I still get the matrix. I've read the documentation (https://www.qualtrics.com/support/survey-platform/survey-module/mobile-survey-optimization/) and watched some youtube videos and I can't figure out what I am doing different/wrong. Any help greatly appreciated.

Best answer by TomG

It doesn't go to accordion unless the width of matrix exceeds the width device screen. A way to force it is to make the label column wider by dragging the divider line to the right of the label column to the right.

      3 replies

      TomG
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      • TomG
      • Level 8 ●●●●●●●●
      • Answer
      • April 20, 2019
      It doesn't go to accordion unless the width of matrix exceeds the width device screen. A way to force it is to make the label column wider by dragging the divider line to the right of the label column to the right.
        J
        Level 1 ●
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        It doesn't go to accordion unless the width of matrix exceeds the width device screen. A way to force it is to make the label column wider by dragging the divider line to the right of the label column to the right.

        Is this still true ​@TomG ?

        I have been using this for ages -- zooming my browser screen out to 33%, then dragging the column delimiter all the way to the right of the screen and then zooming back to normal, and it has always worked.

        However today when I did it, it is still showing as matrix in the Preview for PC. (Mobile is showing accordion as expected).

        Mobile friendly is automatically toggled on.
         

         

        TomG
        Level 8 ●●●●●●●●
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        • TomG
        • Level 8 ●●●●●●●●
        • July 6, 2026

        ​@JenniferMacklin - Are you using ‘New Experience’?

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