I've set up a simple email task to send an email on each submission following these instructions here: https://qualtrics.com/support/survey-platform/actions-module/email-task/. I've tested it several times now, and each time it says "Failed" in the Reporting tab. Is there anyway to get more information about why the tasks are failing? I've also set up a similar email trigger, and that one doesn't work either.

Thanks to everyone who offered suggestions! I spoke to a customer service representative who verified that both my trigger and my action were set up properly. It turns out that although my organization supports sending emails, it wasn't enabled for my specific account. Hope this helps someone else with this issue!

Hi @arburton ,Couple of things you could try:-Check the time of distribution(when : immediately / 1 hour later ).-Hope the domain that you are using to send emails is not blacklisted in the receivers end.-Pipe in the right "Send to " address with proper Email format.Let me know if this helps.

Why are all my email tasks failing?

Why are all my email tasks failing? | Experience Community

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