Can I use the "retake survey" option when anonymized answers are set? | XM Community
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Can I use the "retake survey" option when anonymized answers are set?

  • March 25, 2020
  • 1 reply
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Hi there, I recently asked a similar question, so I apologize if I am being repetitive, but I am still trying to find some solution to my problem, if possible. So, my question really is - is it possible to use a "retake survey" link when the survey options were set as "anonymized answers"? The survey was sent by email to a list of people, but some of them were saved as partial completion after a month and I really need these people to be able to continue answering the survey. If there is any chance to make this work, how can I achieve it? Thanks again, Catarina

Best answer by LaurenK

Hi CE2020! If you have anonymized your responses then there is no way to link back the data and retake link to your respondent. Check out this support page for more information about Anonymizing Responses and what this may restrict! If you have any additional questions about this feature, be sure to reach out to our Support team, as they are best equipped to help!

    1 reply

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • Answer
    • June 8, 2020

    Hi CE2020! If you have anonymized your responses then there is no way to link back the data and retake link to your respondent. Check out this support page for more information about Anonymizing Responses and what this may restrict! If you have any additional questions about this feature, be sure to reach out to our Support team, as they are best equipped to help!

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