Making Response ID available on the Website while Respondent Participates the Survey | XM Community
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Making Response ID available on the Website while Respondent Participates the Survey

  • October 14, 2022
  • 1 reply
  • 29 views
A

Hi All,
I am using a Embedded Feedback Intercept via the guided approach to embed 5 stars on the website. Since this intercept does not require creating a target survey, I am unable to write any custom JS code.
What I need is, when a respondent interacts with the 5 stars, let's say gives us a 3 star rating, at the very time I need to fetch the response id of that respondent and have it available on the site to be used somewhere else.
Earlier, when we I was using a slider creative, I had a target survey, I had exposed the response id with the following code using JS: window.parent.postMessage(JSON.stringify(ResponseID))
Any ideas or potentials solutions will be highly appreciated.

1 reply

ThomasW_IronMountain
Level 5 ●●●●●
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ashamji ,
I've seen something like this storyboarded using Google Tag Managers but was never implemented so I'm not sure how much this will help, but here is one solution we process-mapped out for one customer:
Using Google Tag Manager, we set up a tag on an object on the website. In our case it was a "Yes" button, and in your case it will be a "Star rating" widget, but it should work the same. If the respondent is a known respondent and has a response id (and that's a big IF in my opinion if this is an intercept survey) then it may be possible to pass the response id variable to somewhere else in the website. Then you can also integrate a Qualtrics survey to be launched from a Google Analytics tag action. Here is an article on that: https://www.qualtrics.com/support/website-app-feedback/common-use-cases/using-tag-managers/
Is this helpful? Let me know if you have any questions, or if I've mis-understood anything.

Thomas Whitaker - Iron Mountain
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