How to set up Intercept priority order | Experience Community
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How to set up Intercept priority order

  • September 30, 2020
  • 2 replies
  • 68 views
AnnaP
Level 2 ●●
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I have one population of customers that I want to display 2 different intercepts to ( Exit and Claim intercept), both trigered from URL containing /payment.
I want sample rate 50% for Claim intercept and 50% for the Exit intercept. And I want the Claim intercept to take priority over the Exit intercept. So if customer fulfills both criteria he will be displayed the Claim intercept not the Exit one.
Thank you
Anna

    2 replies

    ruka
    QPN Level 2 ●●
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    • ruka
    • QPN Level 2 ●●
    • October 2, 2020

    Hi Anna,
    I am not sure if I understand correctly, but if I do, the target audience for the claim intercept has different conditions than for the Exit. So you could use actions set within the SI to recreate the conditions that you would like the claim to display.
    If what I am saying does not make sense, or I am missing the point, please feel free to share some scenarios where you would expect one vs the other SI to display.

    AnnaP
    Level 2 ●●
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    • AnnaP
    • Author
    • Level 2 ●●
    • October 13, 2020

    Hi Ruka , thank you for your reply

    There are two URLs that might both will be triggered by customer leaving them
    -Exit survey - 10% sampling rate
    -Claims drop out survey - 80% sampling rate

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