Hello, Jake!
For topic detection in Qualtrics' Text iQ, the system currently operates on a rules-based approach. This requires you to manually configure specific words and phrases that will trigger a topic tag.
The documentation confirms that there is no automatic feature that translates or maps non-English words to English keywords to trigger topics across languages automatically.
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Required Action: For surveys deployed in multiple languages, you must manually configure your topic tagging rules to include keywords from English AND all other languages used in the survey.
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Translated Comments Feature: While Qualtrics offers a "Translate Comments" feature to create translated text fields for analysis, this transformation cannot be used directly in workflows because the translated fields are not available when the workflow is triggered.
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The Bottom Line: There is no hidden or automatic multilingual topic detection feature based on translations currently supported in workflows. Manual multilingual configuration of topic tagging rules is necessary to ensure topic triggers happen based on mentions in any language.
Some development is currently underway to support AI-powered topics. This feature is planned to be capable of analyzing data in multiple languages using a single model. However, this is intended for future releases and currently only supports English.
Until these future features are available, the standard approach is to manually define topic rules with keywords from all relevant languages.
If you need specific guidance on the manual configuration of multilingual topics within your current survey structure, or have detailed questions about when the AI-powered topics feature might become available, you should submit a ticket.
To properly troubleshoot this issue and securely access your account for a deeper review, please submit a ticket through your Customer Success Hub.
This is the fastest and most secure way to get a personalized resolution:
➡️ https://support-portal.qualtrics.com/
