Has anyone incorporated the new email survey workflow with Zendesk and saving it as a transaction? I know the task within the “template” is being depreciated, but whenever I try to add a contact/transaction to the XM Directory from a Zendesk event, I get blocked with the message that a data task hasn’t been set up yet.
We had been saving ticket fields through Embedded data but I think we need to move to Transactions since embedded data is being over-written with multiple tickets. It is becoming more common where a user can have multiple tickets can be resolved same day and we need to pivot to Transaction to avoid data confusion.
If I set up the “Send an email task” from the Zendesk trigger, I think I will be forced into using Embedded data and continue to have the same issue as above.
