I was wondering if someone else had a difficult time of setting up a workflow using text iQ topic. I'm trying to create a workflow is that if a respondent is Extremely Dissatisfied and mentions home loans then it will send off an email to a manager for them to review the survey. I do have Home Loan setup as a topic in my text IQ.
Please see examples below. In my survey, I have my main satisfaction KPI score, then I have two open ended question to ask about the experience and has display logic if they are satisfied they will be directed to one open ended question and if they aren't they will be directed to another open ended question. I have a branch logic called "Branch Overview" that ties the two questions together to give me a full overview of the experience. The Branch Overview is setup as an embedded data field, which is linked to my text iQ. How do I properly setup "Text Sentiment- Topic" in my survey flow that has the embedded data field and text iQ topic "Home Loans"? How do I then setup a workflow using "Text Sentiment-Topic" in my survey flow? I have provided examples of these scenarios.
Example of my Branch Overview Embedded data field: (It works properly)
Try to setup Text Sentiment-Topic for Home Loans:
My Home Loan Workflow:
Best answer by ryan_tuggle
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