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SMS Survey Receipt


jmborzick
QPN Level 5 ●●●●●
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  • 249 replies

Is it possible to set a workflow to send an SMS notification to someone who has just completed a survey? 

Best answer by Deepak

jmborzick wrote:

I’d be okay sending a URL if I can have some notification. 

 

I currently have a notification send to the survey respondent via email when the survey is completed. I need that replicated using SMS. I can work with it if I have to send another survey, but I haven’t been able to see a way to make that work either. 

 

From what you wrote, you’ve confirmed my suspicion that this can’t be done. 

If you can send URL try using XMD task and choose SMS, fyi it requires credits.

Hope it helps!

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7 replies

Deepak
QPN Level 8 ●●●●●●●●
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  • 1549 replies
  • May 26, 2023

@jmborzick A survey distribution via SMS is possible (XMD task) but not just a notification without any URL.

Hope it helps!


jmborzick
QPN Level 5 ●●●●●
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  • Author
  • QPN Level 5 ●●●●●
  • 249 replies
  • May 27, 2023

I’d be okay sending a URL if I can have some notification. 

 

I currently have a notification send to the survey respondent via email when the survey is completed. I need that replicated using SMS. I can work with it if I have to send another survey, but I haven’t been able to see a way to make that work either. 

 

From what you wrote, you’ve confirmed my suspicion that this can’t be done. 


ArunDubey
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • 589 replies
  • May 27, 2023

Qualtrics has only few post survey options. Unfortunately SMS notification is not available. You can automate is using your own sms distribution channel. 

https://www.qualtrics.com/support/survey-platform/survey-module/survey-options/post-survey-options/

 

You can check once with support team as well. Hope they can provide your any OOTB paid feature.


Deepak
QPN Level 8 ●●●●●●●●
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  • 1549 replies
  • Answer
  • May 28, 2023
jmborzick wrote:

I’d be okay sending a URL if I can have some notification. 

 

I currently have a notification send to the survey respondent via email when the survey is completed. I need that replicated using SMS. I can work with it if I have to send another survey, but I haven’t been able to see a way to make that work either. 

 

From what you wrote, you’ve confirmed my suspicion that this can’t be done. 

If you can send URL try using XMD task and choose SMS, fyi it requires credits.

Hope it helps!


ArunDubey
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • 589 replies
  • May 29, 2023

Interest @Deepak . Thanks for sharing. I will try to explore it.


jmborzick
QPN Level 5 ●●●●●
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  • 249 replies
  • May 30, 2023

@Deepak Thank you! I wouldn’t have thought of using the XMD Task, but this will work for my purposes. 


Appzk
QPN Level 5 ●●●●●
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  • QPN Level 5 ●●●●●
  • 277 replies
  • June 14, 2023

Hi @jmborzick ,

By using event-based workflow post survey response is submitted you can send SMS notification to the respondent.

You’ll need API of the provider which needs to be configured using Web-service task.

Hope you SMS just holds text data information and no need of survey link.