Hi All,

Although I've posted this as an idea in the ideas section I thought it might be worth posting it here too... As the Ticket Workflows don't work on Closed tickets, I have created a pseudo closed status (Close - requires survey). But this means the ticket actually remains open and not closed until the chosen amount of time passes (eg. 7 days after last modified) until my chosen action can proceed. This means the follow-up header displaying 'my active tickets', 'my teams active tickets' etc. is incorrect as it's including these tickets. Can this header be customised to exclude certain status'?
Thanks
Rod Pestell
PS is this is not possible at present, I'd be grateful if you could +1 this idea: https://www.qualtrics.com/community/discussion/16351/ticketing-follow-up-header-customise-what-depicts-active-tickets-based-on-status#latest