How to Manage Your Email Subscriptions | XM Community
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How to Manage Your Email Subscriptions

  • December 4, 2025
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AlonsoC
Administrator
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Welcome! This guide will help you control which emails you receive from the Experience Community.

 

Understanding Email Settings

Your email subscriptions work in two levels:

Level 1: The Main Email Switch

There is one main setting called "Subscribe to Experience Community Emails". Think of this as the power button for all community emails.

When this is OFF:

  • You will not receive any emails from the community
  • It doesn't matter what other settings you choose
  • All emails are stopped

When this is ON:

  • You can receive emails based on your choices
  • You can pick which types of emails you want
  • Your other subscription settings will now work

 

Level 2: Your Personal Choices

Once the main switch is ON, you can choose which specific emails you want to receive. This might include:

  • Updates from specific categories by subscribing
  • Replies to your posts, Notifications about topics you follow, etc by going to Notifications

 

 

 

 

How to Stop All Emails

  1. Find the "Subscribe to Experience Community Emails" setting
  2. Turn it OFF
  3. Done! You will not receive any more emails

How to Choose Specific Emails

  1. Make sure "Subscribe to Experience Community Emails" is turned ON
  2. Look at your subscription options for categories and topics
  3. Choose only the ones you want to hear about
  4. Save your changes

 

Need Help?

If you have questions about managing your subscriptions, our community support team is here to help you. Feel free to reach out anytime to ​@AlonsoC, ​@JoseS, or ​@JuliaC!