Customizing error message for retake authentication section attempt | XM Community
Skip to main content

Hi, I am new to Qualtrics platform.
I have added the "authenticator" function in my survey flow and disabled the function of "Allow authenticating respondents to retake authenticated section", however I couldn't any text box to customize the error message (instead of displaying the default message: "you have already completed this survey") when the respondent attempts to retake the survey. Appreciate if anyone can help with this :)

Prevent retaking survey (SSO authentication).JPG

Hi there, you can change the "You have already completed this survey." text on this page by adding JavaScript to the HTML of the Authentication Prompt Text that will look for that text and then replace it with other text. Recommended by TomG in this thread and I grabbed the code from w3schools. In the Survey Flow, click on the "Options" for the Authenticator element and click on the Authentication Prompt Text to adjust the text. When creating the new message, paste the below into the HTML/Source view "<>" and updated as needed:
Placeholder Prompt Text

Awesome. It works perfectly. Thanks a lot!

Leave a Reply


Terms & Conditions