Survey Does not appear when transitioning from another page to page with embedded survey. | XM Community
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Survey Does not appear when transitioning from another page to page with embedded survey.

  • March 22, 2018
  • 5 replies
  • 305 views
F
Hi, For my intercept, I am using "Display with custom Javascript code" for displaying the intercept. I am integrating qualtrics with a single page application on Angular JS. I have placed the Zone code in index.html and I am loading the survey using QSI.API.load() and QSI.API.run(). The issue is that when I redirect from another page to the target page(where survey needs to be loaded) , even though the statements QSI.API.load() and QSI.API.run() are executed, the survey does not load on that page. I also don't see any qualtrics related calls made on that page. When I reload the target page, the statements QSI.API.load() and QSI.API.run() are executed again, and the survey is displayed as expected and qualtrics related calls are also made. Please suggest what I can do to fix this. Thanks.

Best answer by KoalaTricks

Can you get the debugger to appear when if you force the intercept on the redirect-target page? i.e., in the Console: `QSI ` (make sure it gives you a return) `QSI.API.run()` Is there anything on the redirecting page that disqualifies the visit from triggering the intercept on the target page? Is there any logic on the intercept that, for example, excludes people who were shown another intercept in the same zone within X days?

5 replies

K
Level 2 ●●
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  • KoalaTricks
  • Level 2 ●●
  • 45 replies
  • Answer
  • April 3, 2018
Can you get the debugger to appear when if you force the intercept on the redirect-target page? i.e., in the Console: `QSI ` (make sure it gives you a return) `QSI.API.run()` Is there anything on the redirecting page that disqualifies the visit from triggering the intercept on the target page? Is there any logic on the intercept that, for example, excludes people who were shown another intercept in the same zone within X days?
K
Level 1 ●
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  • kanupriya003
  • Level 1 ●
  • 2 replies
  • June 4, 2024

Hi, I am facing the same issue. Also, I've implemented a logic in the intercept: if another intercept is displayed to the contact from the directory within 90 days, then the intercept will not be visible to that person.

JoycaV
QPN Level 4 ●●●●
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  • JoycaV
  • QPN Level 4 ●●●●
  • 253 replies
  • August 6, 2024

We also face this issue.

Only intercepts that already “pass” the condition on the very first page load appear (such as the feedback button, which is shown on every page always). 

But any intercept with a condition, such as “time focussed on site greater than 2 minutes” does not appear. Because like @Fia mentioned before, when just navigating through the site, no Qualtrics related calls are being made (can be seen in the Network tab in the browser developer tools). Websites built on other technologies do make such calls when navigating through the site.

Only when you do a real page refresh (F5), these qualtrics calls are made, and the intercepts are shown.

(or, when you go in the console and run the code to trigger the debug window, i.e. 


 QSI.API.unload();
 QSI.isDebug = true;
 QSI.API.load();
 QSI.API.run();

Then also the popups load.

But neither refreshing a page, or running the code in console, is something that an actual website visitor would do 😀

 

Did anyone find a solution for this behaviour of Angular based sites?

 

JoycaV
QPN Level 4 ●●●●
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  • JoycaV
  • QPN Level 4 ●●●●
  • 253 replies
  • August 6, 2024

Ha, we actually just found the solution, we just needed the right terminology to search on. This type of behaviour is called “Single Page Application”.

On https://www.qualtrics.com/support/website-app-feedback/common-use-cases/single-page-application/ a solution is mentioned, on the Website Feedback project there is an option called “Single-page application support” meant to Re-evaluate intercept logic when the URL changes.

Mentioning this here for anyone in the future who is looking for this 😁

 

AlonsoC
Administrator
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  • AlonsoC
  • Administrator
  • 407 replies
  • August 6, 2024

Ha, we actually just found the solution, we just needed the right terminology to search on. This type of behaviour is called “Single Page Application”.

On https://www.qualtrics.com/support/website-app-feedback/common-use-cases/single-page-application/ a solution is mentioned, on the Website Feedback project there is an option called “Single-page application support” meant to Re-evaluate intercept logic when the URL changes.

Mentioning this here for anyone in the future who is looking for this 😁

 

@JoycaV , thank you for returning and posting the solution to help other Community members!


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