In my organization, many of our frontline employees use dashboards to review the effectiveness and performance of their customer interactions. Since Qualtrics doesn’t offer the ability to “hide” customer comments containing hate speech from dashboards, how does your organization handle this?I’ve submitted the idea to Qualtrics in the hopes they will add this functionality for Text IQ, but for now, I’m hoping someone has additional insights or experience they can share. Thank you!

We don’t hide expletives or any hate speech from our dashboards in order to fully capture/understand what customers are experiencing/feeling. However, when creating formal reports outside of dashboards, we would not include this type of negative hate speech or language within a presentation or PPT.A workaround for this could be manually updating comments to blur out this type of negative language in the Data and Analysis tab, but I feel that would lose a comprehensive view of customers’ voices.

Handling Hate Speech in Customer Comments

Handling Hate Speech in Customer Comments | Experience Community

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