How are you managing remote work or the "new normal" at the office?

Chris2pher24 I'll jump in...
I'm analytics lead at a U.S. Federal agency (the National Library of Medicine), where we have been in a "maximum telework" posture since March 16th. In practice, this means that the vast majority of our staff have been teleworking. Some of us have experience with teleworking, but for others, this has been a totally new experience, coupled with the challenges of living under COVID-19, sharing a workspace with our families, and making sure that our kids are doing OK when they haven't been going to school.
We have used an extensively modified version of the remote pulse survey to understand how our staff is dealing with maximum telework so that NLM leadership can determine how to communicate with staff, what information to share, and what is top-of-mind for staff. It's been useful to make sure that the right amount and form of communication and that our leadership is sharing information that staff want to know. It's helped leadership to tailor and prioritize their communications as we follow the guidance from NIH leadership about the return to the physical workspace. It's going to be a long process, and even when we return things will be different.
To date, we *have not* changed how we are gathering feedback from customers about our digital offerings. I would be interested to learn from other public sector CX practitioners whether the pandemic has led them to ask different customer feedback questions, or to think about the feedback they receive differently.