Sending personal links to Twilio using Webservice Task for WhatsApp Distribution Automation

​@smithin21 , You’ve got a couple of options here.

Option 1: Native WhatsApp distribution : Qualtrics supports direct WhatsApp distribution. You can find the full setup details here: https://www.qualtrics.com/support/iq-directory/distributions-tab-iq-directory/whatsapp/whatsapp-distributions/

Option 2: Web service–based integration​​​​​​​: If you prefer a custom integration, you can use the Qualtrics Distribution API to generate personal survey links and then pass those links via a web service task (e.g., into WhatsApp or another channel).
API reference here: https://api.qualtrics.com/573e3f0a94888-create-distribution#generate-distribution-links

​@smithin21, This would require a workflow that does the following:

1. Accept data(either endpoint/ Salesforce….etc)
2. XM Directory workflow that adds the contact along with transaction data to the directory
3. Code task that captures the transaction ID(CTR…..) for further use.
4. Adding this transaction to batch(this generates a batchID(BT….)
   (https://api.qualtrics.com/ca5ad8bbec6fb-create-transaction-batch#Path-Parameters)
5. Generating the distribution for this batch(Personal Link)
   (https://api.qualtrics.com/573e3f0a94888-create-distribution#generate-distribution-links)
   Instead of “mailingList” it should be “transaction BatchId” in payload(BT…...)
6. Retrieving the personal link
         (https://api.qualtrics.com/573e3f0a94888-create-distribution#retrieve-generated-links)
7. Using the personal link and the phone number to send to Twilio endpoint.

Hope this helps