Sending personal links to Twilio using Webservice Task for WhatsApp Distribution Automation

​@smithin21 , You’ve got a couple of options here.

Option 1: Native WhatsApp distribution : Qualtrics supports direct WhatsApp distribution. You can find the full setup details here: https://www.qualtrics.com/support/iq-directory/distributions-tab-iq-directory/whatsapp/whatsapp-distributions/

Option 2: Web service–based integration​​​​​​​: If you prefer a custom integration, you can use the Qualtrics Distribution API to generate personal survey links and then pass those links via a web service task (e.g., into WhatsApp or another channel).
API reference here: https://api.qualtrics.com/573e3f0a94888-create-distribution#generate-distribution-links

​@smithin21, This would require a workflow that does the following:

1. Accept data(either endpoint/ Salesforce….etc)
2. XM Directory workflow that adds the contact along with transaction data to the directory
3. Code task that captures the transaction ID(CTR…..) for further use.
4. Adding this transaction to batch(this generates a batchID(BT….)
   (https://api.qualtrics.com/ca5ad8bbec6fb-create-transaction-batch#Path-Parameters)
5. Generating the distribution for this batch(Personal Link)
   (https://api.qualtrics.com/573e3f0a94888-create-distribution#generate-distribution-links)
   Instead of “mailingList” it should be “transaction BatchId” in payload(BT…...)
6. Retrieving the personal link
         (https://api.qualtrics.com/573e3f0a94888-create-distribution#retrieve-generated-links)
7. Using the personal link and the phone number to send to Twilio endpoint.

Hope this helps

​@smithin21,

The batch creation would be required if you want to add any sampling criteria, else, just transaction creation should work fine.

Hi ​@arunxmarchitect & ​@Sowrabh1993, Thanks much for the info, I was able to generate the link, as in added a Total of three Webservice Task’s and the XM Director task to add contact to the mailing list, here is the flow

1️⃣ XM Directory → Add Contact

2️⃣ WebService Task → Create Distribution

3️⃣ WebService Task → Retrieve Link

4️⃣ WebService Task → Send the link and the MetaData to Twilio.

 Now I have run into another issue. In Task 3, I pasted the JSON body exactly as described in Qualtrics API, only replacing the values. However, instead of retrieving the link for the most recent trigger, Task 3 is returning all the data from the contact list, including the previously generated links from the directory contact list.
How can we fix this ?

​@smithin21,

Could you please share the API endpoint that you are using?
Also, I can’t see any JSON body in the above message. (Could you re-paste it please?)(not sure if any issue at my end which did not render it)