Weekly Product Release Notes - December 15, 2021 | XM Community

Weekly Product Release Notes - December 15, 2021

  • 15 December 2021
  • 3 replies
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CarolineH
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Weekly Product Release Notes bannerRECENT UPDATES | RELEASED ON OR BEFORE December 15, 2021


XM Platform

  • Advanced Catalog Filtering: New filtering options have been added to the Catalog. Users can now use filter criteria to narrow their search, including Type of project, Use case, and XM category. 

  • Question library update: Now when you import questions or blocks to your survey from another library, the user interface has been visually refreshed. Valuable prebuilt content, such as the certified questions, are now easier to find.

  • Results Dashboards: The Results tab in surveys has been redesigned. With this launch users will be able to create dashboard pages and widgets to display their survey data. Users can opt in to the new version of Results, and will have the option to switch back to the old version until September 5, 2022. After June 6, 2022, old Results-Reports will be read-only.

    • Workflows

  • Extract Data from Qualtrics File Service: Use workflows to extract data you’ve stored to the Qualtrics File Service and load it elsewhere in the platform, such as XM Directory.

    • CX & EX Dashboards

  • Enhanced Significance Testing: Enhancements to significance testing within Simple Charts in CX Dashboards, including the ability to perform significance testing across disjointed time periods, as well as significance testing across metrics. 

  • Accessible Widget Header, Details, and Actions: Widget headers, details, and actions for CX & EX Dashboards have been redesigned for accessibility. This feature will begin gradually rolling out December 8, 2021. It will be finished rolling out to all eligible customers by January 19, 2022.  

    • Reputation Management

  • Facebook & Google for Reputation Management: The online reputation management project can now use Facebook or Google as a source. Unlike other ORMs, this update also comes with a new widget that allows users to reply to Facebook / Google reviews from right inside a dashboard.

    • UPCOMING FEATURES* | STARTING ON AND AFTER December 22, 2021


    CoreXM

  • Search on Homepage: A search bar has been added to the homepage, allowing users to quickly find projects without having to navigate to the Projects page. This feature will be launching on January 5, 2022.

    • XM Directory

  • Transaction Filters in XMD Search: Transactional data can now be used in filters in XM Directory, both when searching directory contacts and creating segments.

  • Merge duplicate contacts: Wording changed from “consolidate contacts” to “merge duplicate contacts.” You can now create multiple rules for merging contacts rather than just one. Improved user interface.

    • Dashboards

  • Table widget: A new, easy-to-use widget that lets you display dashboard results in a table. Available in all dashboard types, CX, EX, BX, etc.

    • XM Solutions

  • Experience Design for Workplaces: Office Program: A new EX solution created for company leadership and human resources teams to ensure employee feedback is considered in the development and implementation of an office location.

    • FEEDBACK AND QUESTIONS

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

  • You can provide feedback on the Weekly Product Release Notes here.

*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.

3 replies

U
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Userlevel 6
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CarolineH Can you clarify the dates for the Results Reports deprecation. I was told we would lose access to old Results Reports in Feb, 2022. This post says we won't lose access until Sep, 2022. Which one is it?
Also, if Results reports are going to become read-only beginning in June, 2022 I am not sure I understand what they are going to look like between June and September? Are only public links to these reports becoming read only?
Thank you,
David

AmaraW
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Hi David — In February 2022 all users will be opted in to Results Dashboards by default. You will still be able to continue creating and editing Results Reports until June 2022, at which point they will become read only. When they are read only you will not be able to edit or create new Results Reports, but you will be able to view your existing reports, export any reports you want to keep, and access Public Report URLs.

R
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Userlevel 5
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CarolineH I just wanted to to add a note here in that we've requested to be put back on the old CX design for the time being as the 'Accessible Widget Header, Details, and Actions' change is causing more issues than improvements. The main reasons are:
1) The titles of each widget are now clipped meaning you can't see them without having to hover you mouse over each and everyone
Before:
image.png
After:
image.png
2)The widget filters can no longer be viewed in situ of the widget meaning that you can't easily compare widget settings when setting up multiple widgets or checking that everything is the same.
Before:
image.png
3)Due to the change in the headers / titles, on some browsers it's now no longer possible to highlight the page and copy the contents into excel (in order to use the data) without it missing off all the titles of each widget. The only alternative I can see is to click export on every single widget and then manually import it. For a page that contains many tens of widgets, this is impractical.

#1 will cause alot of confusion and may cause our CX users to refer to the wrong chart or table if the title is clipped.
#2 and #3 will cause alot more administration time and time required to generate monthly reports. From a point of delivering insight, we'll have to spend alot more time acquiring the data thus resulting in a lot less time to deliver insight.

Furthermore, why was this change was not put through a preview process?

I hope that this info can reach the feedback / preview team and the engineers can do something about it, especially the titles.

Thanks
Rod Pestell

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