Entries that are bolded indicate recent product updates.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 


• If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.



CoreXM



1. Update Tickets Task: Update existing tickets in your brand.


2. Notifications Feed Task: Now comes with more customization options, including push notifications and additional custom links.


3. Response Weighting: Definitions for statistical terms added, removal of “converge tolerance” from weight reports.



XM Directory



4. Distribution Statuses: “Opt out” status no longer included in downloads. Change extends to XMD Lite users, but does not extend to Genesis Contacts. Opt outs can be best found by filtering the directory.


5. Importing Contacts from the SAP Customer Data Cloud: New integration with XM Directory. You can create automations that move contacts from SAP/Gigya to XM Directory.