Hello,
In our current system, we are using the Qualtrics event subscription API to trigger our custom logic. So while the event subscription creation, we get the success response as mentioned below: Reference_1
And according to this success response, Qualtrics has started to call our domain when the new response we get as mentioned in the below request event: Reference_2
But for the last four days, It has stopped working. According to event subscriptions retrieval API, it is showing the "subscription id not found" (Reference_3). According to Qualtrics API documentation, we can't delete the event subscription from the Survey. So how our event subscription got deleted? Please explain the necessary scenarios in which these things can happen !!
Reference_1 : { "result": { "id": "SUB_dijybzr2xxIrfrU" }, "meta": { "httpStatus": "200 - OK", "requestId": "e63e6e59-25f1-47b1-aed0-4f5b3e3569ab" } }
Reference_2 : {'survey_data': 'Topic=purpics.surveyengine.completedResponse.SV_9QqF5LilbWsEzgq&Status=Complete&SurveyID=SV_9QqF5LilbWsEzgq&RecipientID=&ResponseEventContext=&ResponseID=R_1ozn6VQAj3Cden9&CompletedDate=2021-03-05+02%3A36%3A52&CreatorID=UR_5hTRTI29c9IehNj&DistributionChannel=anonymous&Duration=295&Language=EN&SurveyVersionID=9223370422053822801&IsPreview=false&IsTest=false&HasTextEntryAnswer=true&LinkType=Anonymous&BrandID=purpics'}
Reference_3: {"meta": {"httpStatus": "404 - Not Found","error": { "errorMessage": "Subscription Id not found","errorCode": "ESSG_4.0"}, "requestId": "c7c17ef9-daf7-415f-a144-de8848580645" }}
Regarding the Event subscription failure
Sign up
Already have an account? Login
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join.
No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login with Qualtrics
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join. No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login to the Community
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join.
No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login with Qualtrics
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join. No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
