An unexpected error has occurred message in the Result page

Does the question or page include any html?  If so, make sure all html formatting is correct, especially quotes and closing tags.

Does the question or page includes any JS? If so, check the console to make sure there aren’t any errors.

If neither of the above apply, you should contact Qualtrics Support about the issue. If you can’t wait for Support to resolve the issue, I recommend hiding the question with display logic (False) to keep whatever data exists, and creating a new question from scratch.

Thanks ​@TomG for your prompt reply. 

The question doesn’t include any html or JS. When my colleagues tested the survey before its official launch, there was no issue with that question, all data could be seen in the Data & Analysis page and when the survey data is exported to MS Excel. I don’t know why the error occurred after it was launched. 

I would like to know more about the meaning of your recommendation (“I recommend hiding the question with display logic (False) to keep whatever data exists, and creating a new question from scratch.”).  Does it mean creating a new question in the existing survey?  Would you please elaborate it?

Hi, did you check other options? SPSS or other type? Is the data not getting captured there as well?

Thanks ​@rochak_khandelwal  for your suggestion. I’ve tried other options but the data is not captured there as well. 

I got this error a while back and couldn’t quite fix it. 

I messaged my support partner and they said that the ‘Results’ page is not the best place to view responses and that I should build my own dashboard using data mapper data source based on the survey responses.

I did that and had no issues with visuals.

Yes, create a new question on the same page as the original question, and hide the original with display logic. Test then republish.

 ​@bench Thanks for your sharing. 

​@TomG Thanks again. I’ve adopted your recommendation, and the new question can capture data now.  I input the data captured from the old question manually to the new question on the Data & Analysis page.

​@TomG As always the savior!