I am working on a Salesforce integration and actually need the NPS category names to trigger some logic. Does anyone knows how to do it? The issue is not Salesforce, i just need to know how to create this embedded field from the survey platform. Thanks
Best answer by Aanurag_QC
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+30
Hi GabyS This might be a bit of a manual work but what you can do is use branch if logic in survey flow and set conditions where if Q1 score = 10, then set embedded value NPS_CATEGORY = Promoter. Similarly you can setup NPS_CATEGORY for each numeric value accordingly.
Thanks Aanurag
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