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Question

Long results download time?

  • January 27, 2026
  • 1 reply
  • 8 views

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My program sends a out a 10 question survey (mixed quantitative and qualitiative responses) to attednees of webinars. It typically takes 3-4 minutes to download the results of each survey - very slow and disruptive to my workflow. Is this typical of Qualtrics? I tried customer support but they don’t seem to see this as an issue. Does anyone else have this issue and is there a way to speed up the data download?

1 reply

Lpena
Qualtrics Employee
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  • Qualtrics Employee
  • February 10, 2026

Hello, DougB

The error you're seeing often points to an issue with your browser's cache or cookies.

Please try these three quick troubleshooting steps to resolve it:

1 Clear your browser's cache and cookies.

2 Attempt the action using an Incognito or private window.

3 If the issue persists, try switching to a different browser (e.g., if you use Chrome, try Firefox).

 

If this does not work, I reccomend for a deeper review. Please submit a ticket through your Customer Success Hub.

This is the fastest and most secure way to get a personalized resolution:

 

➡️ https://support-portal.qualtrics.com/

 

We look forward to taking a closer look!