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Email Subject Line :null

  • March 9, 2020
  • 5 replies
  • 198 views
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Hi everybody, I'm having a problem with email subject template. Indeed, when I am selecting a template of email subject messages (that I previously created in my library) and then I send the email to a list of test, I received the invitation email with this subject « Survey qualtrics : null » instead of the email subject messages that I chose. I specify that I test the email with Gmail and Outlook client and the problem is just with Outlook client. Someone can help me to solve this problem please ? Best

Best answer by aashishnegi

CamilleWB probably no longer needed but I had the same issue, so posting for someone else who may bump into this again.
In my case, the survey language (en-UK) and the default language of the library message (en-US) were different. You can either add a translation for the library message or switch the survey language itself.

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5 replies

cma
  • cma
  • March 9, 2020
I've done a test of this and it works on the Outlook side - so I think the issue is with the saved email subject from your library. This is how it should look: ! How does your saved subject compare?
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  • CamilleWB
  • Author
  • March 10, 2020
https://nexity.eu.qualtrics.com/ControlPanel/Graphic.php?IM=IM_9KWZA2mD2tDrd77 https://nexity.eu.qualtrics.com/ControlPanel/Graphic.php?IM=IM_1Ch5qZHswPl9Oeh https://nexity.eu.qualtrics.com/ControlPanel/Graphic.php?IM=IM_8Gt7upfk3NFulq5
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  • CamilleWB
  • Author
  • March 10, 2020
> @cma said: > I've done a test of this and it works on the Outlook side - so I think the issue is with the saved email subject from your library. > This is how it should look: ! > > How does your saved subject compare? Can you see the pictures ? If yes, when I take my saved subject, this one appear in Qualtrics but not in the email on outlook.
cma
  • cma
  • March 10, 2020
Do you happen to have access to the template subject message? Everything else you're doing should work, so I'm thinking it's the template you're using. If it's a shared template among many staff it might have been altered or something was left out of it.
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CamilleWB probably no longer needed but I had the same issue, so posting for someone else who may bump into this again.
In my case, the survey language (en-UK) and the default language of the library message (en-US) were different. You can either add a translation for the library message or switch the survey language itself.

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