I have followed the clear instructions on how to set up a hyperlink in order to redirect participants to complete an online test. However, when I go to preview the survey I am unable to click on the link. It does not redirect me to a new tab. The ability to click the link is unavailable and I am unsure why.
I have tested this using different online test and still no luck.
Any suggestions on what do to next?
Solved
Why is my hyperlink not working?
Best answer by pogi
Oh, so in the survey, you are trying to link to an external site, correct? Sometimes, you may have to switch to code mode to make sure the tag is being setup properly.
Critical Thinking Test
+14Can you share what your links look like?
How are you setting them up?
Free Critical Thinking test, practice your critical comprehension skills | 123test.com
https://www.123test.com/critical-thinking-test/
I would copy this in the URL part
the protocol being https
target on new window
+14Oh, so in the survey, you are trying to link to an external site, correct? Sometimes, you may have to switch to code mode to make sure the tag is being setup properly.
Critical Thinking Test
+13It looks like mcGlone68 was able to reach out to our Support team about this one, and it was a permissions issue!
+1https://community.qualtrics.com/XMcommunity/discussion/14746/why-is-my-hyperlink-not-workinghttps://community.qualtrics.com/XMcommunity/discussion/comment/34952#Comment_34952https://community.qualtrics.com/XMcommunity/discussion/comment/34730#Comment_34730I have this problem too. How it shall be solved? Seemed I couldn't catch up with the conversation.
Thanks for your help!
+1https://community.qualtrics.com/XMcommunity/discussion/comment/34952#Comment_34952Can we get clarity on this? How can I get the same issue resolved? Thank you!
+48https://community.qualtrics.com/XMcommunity/discussion/comment/45853#Comment_45853Hi there! It looks like this was resolved by contacting support. If you haven’t already, we’d recommend reaching out to our Support team, as they are best equipped to handle an issue like this!
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