Early Access Program

  Early Access Champions, we heard you! We’re excited to announce a pilot program that lets customers earn Experience Community points for participating in Early Access! This pilot will test the program’s effectiveness and apply to a single capability (TBD). We will announce the selected capability after X4 (March 31). Participation will involve actively using the capability and completing a short survey. Your usage and feedback will help us ensure the capability meets your needs. In order to earn points:You must be a member of the community. Your work email must match the email you use for both your community membership and for preview access. Instructions to enroll in the community.

 Meet the team working on accelerating research workflows using AI, Frances Chen and George Jacob, and see how Early Access feedback turns ideas into capabilities. 📩 In today’s fast-paced market, delivering products that truly resonate with customers requires a strong partnership between Product Management and Product Marketing. Understanding how these two roles work together — especially in gathering and acting on customer feedback, can help you appreciate the thoughtful process behind the products you use every day. Why Collaboration Matters between PMs & PMMs 🏆While PMs focus on building the right product for our customers, PMMs focus on telling the right story and making sure customers understand how t

 Spotlight on Excellence Every successful program is guided by a leader who embraces collaboration and drives innovation. Meet Duke, the visionary behind the Michigan Education Special Services Association (MESSA), who explains how Early Access has been vital in developing and strengthening his program. Duke Kelly, Member Services Performance Consultant @ Michigan Education Special Services Association Brief Intro of yourself and the programs you run, and why you love to do this! My name is Duke Kelly and I am the brand administrator for our instance

Spotlight on Excellence Behind every successful program is a passionate leader who embraces collaboration and innovation. Meet Lukas, the driving force of Knauf, who shares insights on how Early Access has become an important tool to shape his program. Lukas Kolbeck - CX Insights Manager @ Knauf Digital GmbH An intro about Lukas and the program he runs at Knauf: CX expert from Munich, Germany, working in the field of customer satisfaction and CX for over 10 years. I started my career on the agency side at Kantar, where I got to know many different companies and approaches to CX, which helped me build a global CX program from scratch at Knauf Digital. As part of the Digital Marketing department, our initial focus w

 🚀 Interested in learning how to stay engaged and make the most of the program? Respond Within Recruitment WindowPlease complete the enrollment survey within the open recruitment window (typically 1 week) to secure your participation. If an extension is announced, act promptly to avoid missing out. Appoint a Backup ContactIf you are unavailable due to vacation or other commitments, designate a backup contact from your team to manage communications and participation. This ensures your team stays informed and engaged throughout the program. Ensure All Interested Users EnrollIf multiple team members will preview or use the feature, each participant sh

Why is it important to be part of Early Access? Our product teams are excited to engage with you. We offer interesting opportunities such as Early Engagement, allowing you to gain early insight into upcoming developments and discover what can help grow your personal program.  You not only have the opportunity to shape our products but also to provide valuable feedback that we can consider incorporating! What customers have said about Early Access benefits and their program:Roadmap-aligned planning: Join early so you can evaluate fit and fold upcoming features into your roadmap and OKR planning early. We’ve seen a typical 2–3 month lead time before features can be fully incorporated for some of our customers organization — starting early avoids last-minute work and shortens rol

Dear Community Champions! Help shape our product! Join us to try new features, shape innovations and give us your feedback. You'll get early access to new functionality and work directly with our product teams. Your input is vital to ensure our features meet your needs. But first, get to know the team!  Michelle - Hi!  My name is Michelle D'Couto and I have worked on Early Access Customer programs for much of my career.  I have been at Qualtrics since the Fall of 2024.  I love connecting the voice of the customer with internal product and engineering teams.  Outside of work, I enjoy boating, hiking and learning new things.  I look forward to working closely with the Qualtrics Community!Annie - Hello! My name is Annie Y. and I have been with Qualtrics for over a year as a Preview Program Manager and have enjoyed working with customers. I previously worked in finance, particularly in Global Markets and Wealth Management. Outside of work, I