Early Access Program

Spotlight on Excellence Behind every successful program is a passionate leader who embraces collaboration and innovation. Meet Lukas, the driving force of Knauf, who shares insights on how Early Access has become an important tool to shape his program. Lukas Kolbeck - CX Insights Manager @ Knauf Digital GmbH An intro about Lukas and the program he runs at Knauf: CX expert from Munich, Germany, working in the field of customer satisfaction and CX for over 10 years. I started my career on the agency side at Kantar, where I got to know many different companies and approaches to CX, which helped me build a global CX program from scratch at Knauf Digital. As part of the Digital Marketing department, our initial focus was on improving our customers’ digital experience. Now that the CX team has moved to an overarching global function, we have started adding customer service and sales touchpoints to the program. What I love about my job is the variety of topics and tasks I work on, and that ev

 🚀 Interested in learning how to stay engaged and make the most of the program? Respond Within Recruitment WindowPlease complete the enrollment survey within the open recruitment window (typically 1 week) to secure your participation. If an extension is announced, act promptly to avoid missing out. Appoint a Backup ContactIf you are unavailable due to vacation or other commitments, designate a backup contact from your team to manage communications and participation. This ensures your team stays informed and engaged throughout the program. Ensure All Interested Users EnrollIf multiple team members will preview or use the feature, each participant should sign up individually with correct contact details. This helps ensure everyone receives key program communications and get-started materials. Allocate Time for Onboarding and UsageBlock out time on your calendar for demos, training, and usage of the Early Access feature to maximize the benefit of participation. Ensure Data Security and C

Why is it important to be part of Early Access? Our product teams are excited to engage with you. We offer interesting opportunities such as Early Engagement, allowing you to gain early insight into upcoming developments and discover what can help grow your personal program.  You not only have the opportunity to shape our products but also to provide valuable feedback that we can consider incorporating! What customers have said about Early Access benefits and their program:Roadmap-aligned planning: Join early so you can evaluate fit and fold upcoming features into your roadmap and OKR planning early. We’ve seen a typical 2–3 month lead time before features can be fully incorporated for some of our customers organization — starting early avoids last-minute work and shortens rollout time. Faster time-to-value: By integrating and training during early access, you’re ready to capture business benefits as soon as the product is generally available. Change-management lead time for your organ

Dear Community Champions! Help shape our product! Join us to try new features, shape innovations and give us your feedback. You'll get early access to new functionality and work directly with our product teams. Your input is vital to ensure our features meet your needs. But first, get to know the team!  Michelle - Hi!  My name is Michelle D'Couto and I have worked on Early Access Customer programs for much of my career.  I have been at Qualtrics since the Fall of 2024.  I love connecting the voice of the customer with internal product and engineering teams.  Outside of work, I enjoy boating, hiking and learning new things.  I look forward to working closely with the Qualtrics Community!Annie - Hello! My name is Annie Y. and I have been with Qualtrics for over a year as a Preview Program Manager and have enjoyed working with customers. I previously worked in finance, particularly in Global Markets and Wealth Management. Outside of work, I like to try new foods and go on hikes. I am so e