Dynamically assign priority of tickets

Not that I know of, but you can have multiple conditions and tickets per workflow.

You can assign an embedded data variable to the status of an individual NPS question:
This will set the variable to 1 if it is a detractor and 0 if it is not a detractor. There are similar options for "IsPassive" or "IsPromoter"
If you need to calculate multiple questions, you could assign a variable to each and add them up using javascript or the math functions of embedded data.

But how can I then set the ticket priority to "nps"? (Tickets of Detractors have priority "high", tickets of passives have priority "medium",...). That's the point.

Jutta_Hopp_Kantar I am looking at a solution for the same. any luck ?

Hi all, I just solved this in case anyone still needs it. I set the priority of my tickets by adding a WebService task that uses the API call.

​@Jutta_Hopp_Kantar I would guess that each would need to be it’s own workflow with a ticket task and logic specific to the NPS group. Not an ideal solution and hope it’s something that can be dynamic in the future cause we have a similar want.