⚪️ Rank & Rewards Program | Program Overview, Badges, & Merch Store | XM Community
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Note: Our Rank & Rewards merch program was updated Jan 28, 2025. This post reflects the most up-to-date changes.

 

We want to reward and thank you, our community members, for your incredible contributions to the Experience Community through the updated Rank & Rewards Program. Please read this entire post to familiarize yourself with the program and policies.

You can achieve different levels / ranks within the community, depending on the number of points that you've accumulated. Every Experience Community member will reach Level 1 once they earn 50 points. Your ranking will display on your profile and next to your name whenever you post or comment. You'll earn a new badge, which will be displayed on your profile, and an email congratulating you for each level you reach! When you unlock a new level, you'll receive a DM with your downloadable badge!

Everyone earning points on the Experience Community is eligible to “spend” the points for exclusive Community merch on our merch store. 

 

➡️ Visit the Merch Store 

➡️ Read the Merch Store FAQ to learn how to create an account

 

Artboard 42.jpg

 

Earn Points:

 

Provide an answer ➡️ 15 Points | Post a reply ➡️ 5 Points | Create a discussion or question ➡️ 10 Points | Receiving a like or a vote ➡️ 1 Point | Give a like or a vote ➡️ 1 Point

 

Rules:

 

  1. No cheating! Administrators retain all rights to determine if someone has gamed their way up into higher levels (eg., posting AI-generated content). 
  2. Qualtrics employees and SAP employees are not eligible for rewards
  3. Merch acquired from the merch store with Experience Community points must be for your own personal, individual use
  4. We utilize a third-party vendor and store to fulfill all merch shipments. Therefore, we cannot guarantee any specific timeline for your order and there may be a time gap between order, fulfillment, and delivery
  5. Please note, each country has its own customs processes and regulations. In some situations, you may be contacted by UPS to verify customs and delivery information. In that case, you are responsible for those communications. Failing to respond to those communications could result in a failed delivery and the disposal of your package
  6. When asked, please provide us with an address that large, international carriers (UPS, DHL, FedEx) can easily deliver to -- if you are located in India, we highly recommend a work address, as we will only send your swag shipment once
  7. Read the *full* Merch Store FAQ post carefully, including the fine print at the bottom of the post

 

 

Each time you reach a new level in the Rank & Rewards Program, you will receive a direct message that gives you access to your badge for the level you reached. 

 

Share your achievement with the world. Post on LinkedIn for extra points:

Step 1: Take a Photo and Post on LinkedIn

  • Take a clear, well-lit photo of your Qualtrics Experience Community swag items
  • Open LinkedIn and create a new post with your photo

Step 2: Write Your Caption

 

We understand writing a caption might feel time-consuming or even cringy so here’s some prompts that could help!

  • Option A: Shout Out Friends or Colleagues

    • Tag colleagues or friends who might be interested
    • Example: "Big thanks to @Qualtrics Experience Community for the awesome swag! Hey atag colleagues/friends], you've got to see this swag!"

  • Option B: Share What You Love About the Community

    • Express your enthusiasm for being part of the Experience Community
    • Example: "I'm excited to be part of this vibrant community that's expanding the art and science of improving experiences! @Qualtrics"

  • Option C: Show How You'll Use Your Items

    • Describe specific ways you plan to use your swag
    • Examples:
      • "Can't wait to wear this fleece on my next hiking trip!"
      • "This water bottle is perfect for staying hydrated during long workdays"
      • "Excited to bring this briefcase/backpack to my next conference!"
      • "This cap will be my go-to for weekend outdoor activities"

IMPORTANT: Your post must tag @Qualtrics and #ExperienceCommunity to be eligible.

 

Step 3: Complete the Survey

 

Complete this 2-question survey and wait for confirmation. Once confirmed, you'll receive your 50 points!

 

Share your achievement with the world. Post on LinkedIn for extra points:

Step 1: Download Your Badge and Post on LinkedIn

  • When you achieve a new level, you will receive a DM with a link to a badge image for download
  • Open LinkedIn and create a new post

Step 2: Write Your Caption

 

Choose one of these posting approaches and write your caption:

  • Option A: Share Your Achievement

    • Celebrate earning your badge and what it represents
    • Example: "Proud to have earned my @Qualtrics Experience Community badge! This represents my commitment to improving customer experiences."

  • Option B: Share What You Learned

    • Highlight the knowledge or skills you gained
    • Example: "Just earned my badge from @Qualtrics Experience Community! Learned so much about experience management and can't wait to apply these insights."

  • Option C: Encourage Others to Join

    • Invite your network to participate in the community
    • Example: "Earned my @Qualtrics Experience Community badge! If you're passionate about customer experience, I highly recommend joining this amazing community."

  • Option 😨 Share Your Next Steps

    • Describe how you'll use what you've learned
    • Example: "Badge earned! Ready to put my new @Qualtrics Experience Community knowledge to work in improving our customer journey."

IMPORTANT: Your post must tag @Qualtrics and #ExperienceCommunity to be eligible.

 

Step 3: Complete the Survey

 

Complete this 2-question survey and wait for confirmation. Once confirmed, you'll receive your 50 points!

 

Wow! This is a really cool program. Thank you!
I do have a question. I was just trying to add my Level 1 badge in LinkedIn and the instructions say to "Paste the title and description provided to you above into the pop-up". Unfortunately, all I have "above" is the media URL for LinkedIn, but not title and description. Can you help? (Thank you!)

Hi LouRisc -- good catch! Titles and descriptions are being finalized today. We'll direct message you today once that's ready. Thanks!

Cool to see the new program!
Not sure if it's all up and running yet, but I had my points transferred over from the old program and haven't received any emails other than for the Level 1 badge. I had recently done a survey for the Guru rewards but I don't think it was being shipped at the time. Can you please help? 🙂 Thanks!

https://community.qualtrics.com/XMcommunity/discussion/comment/49177#Comment_49177Hi bgooldfed! If you already took the survey, we have your address and relevant information, which will be used for your outstanding swag shipments. You will receive the new program swag for the equivalent, new program level, for any outstanding shipments. If your address information has changed, feel free to direct message an admin and we will get that updated for you! Hope this helps 😁

Amazing AmaraW, you guys are all over it.
How can I go about getting the Linkedin badge?

Thanks, AmaraW - these are some nice developments! I just filled out my Level 4 survey and added my LinkedIn badge--many thanks!

Amazing!!! I love it

Loving the new program AmaraW and Michael_Cooksey!! 😍
Just FYI, I am receiving the following when clicking on the Learn More link that directs to your LinkedIn badges post:
image.png

This is Amazing!! I just added my Level 2 Badge to my LinkedIn Profile!

Not sure how to find the LinkedIn badge details (the link another poster shared also gives me the same error). The only email I received was for Level 1 and it didn't include any instructions or links to the LinkedIn badge either so... #Confused. But I'm sure we'll get this sorted! 🙂 Thanks much to the team for all their hard work rolling this out! Exciting times!

Thank you for refreshing the program. I was hoping there would be a way for some of us high point users to earn more swag. Mine is years old at this point and some of it like my t-shirts have had to be retired (the white community shirt didn't hold up too long before I spilled something on it).
It feels really far (~1700+ points) to get to a new level, 6, but the rewards just aren't as appealing to me for that level. I had already gotten the certification through the old program. It would have been really cool to trade in Qualtrics points for Qcash or earn Qcash (Qualtrics cash) through the program that we could use to choose a reward that is personally appealing to us.

https://community.qualtrics.com/XMcommunity/discussion/comment/49224#Comment_49224Oh, that's an interesting idea bstrahin, with the Qcash! There are some things in the earlier levels that weren't there in th old program and look quite nice indeed.

https://community.qualtrics.com/XMcommunity/discussion/comment/49216#Comment_49216The Level 1 survey link will give you access to the Linkedin Badge. Let an Admin know if you would like the LinkedIn Badge links for other levels you have earned! We will direct message you those links since we don't want people who haven't earned the badges to have access 😁 I just updated the post to make this more clear!
https://community.qualtrics.com/XMcommunity/discussion/comment/49191#Comment_49191Great catch! I just updated the permissions on the post so you all should have access now! We are so glad you like the new program!

https://community.qualtrics.com/XMcommunity/discussion/comment/49180#Comment_49180I will direct message you links to the LinkedIn badges! As you earn more levels, you will access the Linkedin Badges in your rewards survey link that is emailed to you whenever you achieve a new level!

https://community.qualtrics.com/XMcommunity/discussion/comment/49243#Comment_49243Thanks! I just sent you a message to get the badge detail. The notification that I received for Level 1 didn't have a survey link in it (but I'm not sure of course if that's because it was Day 1 and "Level 1" wasn't really the latest level).

Seems that my Qualtrics community bottle is now collector !
I'm still using it more than a year later ;)
IMG_20220907_143657.jpgI'm glad to see the program is improved and that new steps were added. I had less time to be involved last year but I'm planning to come back stronger.

My only negative feeling is that the device locator should have been perfect for seeking my bottle😁

CarolK you are totally right! The notification you received was likely for the Level 1 community badge. The badge notification doesn't have the survey link, only the rank notification does. As community badge descriptions are public, the link's inclusion in the description would allow all users to access the rewards surveys. I will direct message you all of the Linkedin Badge links and corresponding copy shortly 😁

ElieD our team is so excited to have you back and better than ever! We can't wait to see you earn rewards and level up! I'm incredibly happy to hear that your collector's item has gotten so much use 🤩

This is cool!!!
If I get to the level 2 would you ship this to Medellin, Colombia?

https://community.qualtrics.com/XMcommunity/discussion/comment/49461#Comment_49461We ship anywhere in the world with a verifiable, standard street address (home or business) 📦️

Hey Team, How do I get the LinkedIn badge for my previous levels? I am at Level 4 currently. The above instructions state that I will receive a survey.
Thanks.

https://community.qualtrics.com/XMcommunity/discussion/comment/49224#Comment_49224I agree about the rewards at level 6 lacking some appeal, especially for those who have already completed a certification exam. I reached the level in the previous rewards program that earned a free certification exam, but the remaining certifications exams that I had not taken are not applicable to my work so I haven't used the reward. Not that I want to complain about free stuff, but now I'm looking at getting a second free certification exam that I can't use whenever I reach the next level. It's too bad I can't share or transfer my unused certification exam to a colleague.

https://community.qualtrics.com/XMcommunity/discussion/comment/49601#Comment_49601Hi Mishraji! We would suggest contacting an Admin! I will send you them, right away 😁

https://community.qualtrics.com/XMcommunity/discussion/comment/49636#Comment_49636Hi Matthew! Thanks so much for your feedback on the refreshed program. While I'm sorry to hear there is not another certification bundle that meets your needs, hopefully the exclusive "Ask Me Anything" session with our Product Specialists will be a value add for you. Private sessions with Product Specialists, XM Scientists and other leaders in the company are normally billable at a very high price point; but we're offering them for free to ensure continued success with the platform. Those sessions will be tailored to meet your needs.
bstrahin Thank you as well for the feedback that you'd like to see more swag offerings at the top levels. That is something we will definitely consider for the future. It's my understanding we sent along a replacement shirt for the initial one you received. You'll notice that in the new program at level 7, you'll receive an invite to the XM Advocates program -- a program that offers tangible swag and prizes of the type you seek (as well as additional free services offerings). Hopefully this info offers a bit of reassurance and motivation to keep engaging in the XM Community!

Michael_Cooksey thank you for your response to MatthewM and I. I'm bummed you sent a replacement shirt because it never arrived (unless this was just recently, I have something arriving today according to the Shop app but can't remember what it would be!). Also thank you for pointing out the XM Advocated program as an alternate pathway to more Qualtrics swag. It is some of my favorite stuff. My office is covered in what I do I have.

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