Your 2026 workforce: the ins, the outs, and what’s next
Along with tons of stats and expert insights, the 2026 Employee Experience Trends Report surfaces two patterns worth watching:
Employees are sourcing their own AI tools.
37% of employees under high pressure source AI tools themselves. It's not malicious, but it does introduce risk.
Frontline experience is declining.
Frontline and part-time workers saw the biggest engagement drops year over year. These are often the people your customers interact with most. And when we asked frontline employees what causes poor customer experiences, they named the same issues consumers report.
The connection is real. When frontline workers feel under supported, customer experience suffers.
The report covers:
- How to guide AI use without shutting down innovation
- What happens when employment models become too transactional
- How investing in frontline experience protects customer relationships
Download the Report!
Let us know your thoughts on these trends and how you will use them to impact your team!
