I’d like to warmly welcome you to our community. I’m thrilled you’re here, and I hope you find not only this topic but the entire Experience Community and Leaders Network to be an invaluable resource.

The customer experience industry is composed of individuals from diverse backgrounds, bringing a wealth of thoughts, perspectives, and ideas. Together, we can harness these unique insights to tackle shared challenges, spark thought-provoking conversations, and support each other’s growth. Whether you are focused on improving experiences for customers, patients, citizens, volunteers, or any other group, the challenges you face are more common than you might think.

So, bring your experiences, ideas, and challenges! Our community is a welcoming and supportive space where you can connect with others who share your passion for enhancing experiences and fostering personal and organisational growth.

Don’t hesitate to jump in - If you have any thoughts or questions, feel free to start or join a discussion right away. Here are a few ideas to kick things off:

• Have you read something thought-provoking lately? Share it with your community!
• Facing a challenge that you're trying to navigate? Ask your community for advice!
• Looking for tips to boost your CX programme? look no further, your community has plenty to offer.

Just click the “+ NEW POST” button to get started.

I look forward to growing, learning, collaborating, and connecting with you!

Best,
James

Head of Experience Community // Leaders Network (and customer experience expert )