May 21st is International Tea Day, but here in the community, we aren’t just interested in Earl Grey or Chamomile. We’re interested in the Hot Takes. Experience Management is evolving faster than ever. From the "AI Revolution" to the changing landscape of customer expectations in 2026, everyone has that one opinion that might raise a few eyebrows and we want to hear it.
To earn your badge and points, "spill" your hottest take on CX, EX, or AI in the comments below. Not sure what to share? Try one of these prompts:
The AI Tea: What’s your hottest AI take?
The CX Tea: What is one "standard" customer service practice that needs to be retired immediately?
The EX Tea: What’s the real secret to employee engagement that companies keep overcomplicating?
The Future Tea: What’s a trend everyone is obsessed with right now that won't exist by 2027?
The Rules
Keep it spicy, but keep it kind. We love a bold opinion, but let's keep the discourse constructive!
Engage with the "Brew." If someone spills some tea you agree (or disagree) with, reply to their comment to keep the conversation steeping.
During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who contribute a thoughtful comment to this month's discussion, between May 1 and May 31, will receive this badge worth 50 points by the end of the month.
