Customer experience can feel like a non-stop race to keep up with new ideas. But rushing into every new trend often leads to wasted effort and no real gain. ‍♀️

Instead of chasing every shiny new thing, let's focus on smart, strategic thinking. It’s about knowing what truly helps your customers and sticking to it.

• Understand your customer's real needs.
• Pick innovations that actually fit your business.
• Measure what works, and ditch what doesn't.

What's one "must-have" CX trend you've seen fizzle out quickly? Share your thoughts below!

Find out more: https://cxm.world/customer-experience/replacing-fomo-with-strategic-thinking-tackling-the-rise-of-rapid-innovation-in-cx/

Credit to Mr Matt Trickett for this article together!