Week 2: Journey mapping workshop: Improving CX starts with understanding it

What we covered:
For those who attended the workshop, how are you thinking about applying what we discussed on journey optimization?

The session walked through understanding the customer journey, identifying the right steps to optimize and personalize experiences, and driving measurable improvements. We also looked at how to align with the right stakeholders and which tools can help make it happen.

What's one thing from the workshop you're planning to implement first?

Missed the session? On-demand is coming soon!

Your registration covers all sessions, not registered? There’s still time to register for future sessions https://community.qualtrics.com/events/cx-practice-lab-build-your-plan-for-2026-cx-success-420