Welcome to the CX Practice Lab community space!
We’re so excited to get going and help you build out your roadmap to maximize the impact of your program in 2026.
This space is for you – each week we’ll post a thread around each topic we’re covering, where you’ll have the opportunity to ask our experts questions, get inspired, and connect with other CX professionals.
Here’s a reminder of the key dates for your diary, beginning October 29th.
Week 1
Next generation of Customer Experience: Navigating the latest consumer and technology trends (Live)
When: October 29th, 10 AM PST // 1:00 PM EST
Week 2
Journey mapping workshop: Improving CX starts with understanding it (Live)
When: November 5th, 10 AM PST // 1:00 PM EST
Build your CX roadmap (On-demand)
When: November 5th, 11:30 AM PST // 2:30 PM EST
Week 3
Accelerating CX Success with practical AI applications (Live)
When: November 12th, 10 AM PST // 1:00 PM EST
From insights to impact: A practical guide for CX teams (On-demand)
When: November 12th, 11 AM PST // 2 PM EST
Week 4
Winning the conversation with your CFO (Live)
When: November 19th, 10 AM PST // 1:00 PM EST
Your registration covers all sessions, not registered? There’s still time to register for future sessions https://community.qualtrics.com/events/cx-practice-lab-build-your-plan-for-2026-cx-success-420