We’re so excited to get going and help you build out your roadmap to maximize the impact of your program in 2026.

This space is for you – each week we’ll post a thread around each topic we’re covering, where you’ll have the opportunity to ask our experts questions, get inspired, and connect with other CX professionals.

Here’s a reminder of the key dates for your diary, beginning October 29th.

Week 1

Next generation of Customer Experience: Navigating the latest consumer and technology trends (Live)

When: October 29th, 10 AM PST // 1:00 PM EST  | Duration: 60 minutes. 

Week 2

Journey mapping workshop: Improving CX starts with understanding it (Live)

When: November 5th, 10 AM PST // 1:00 PM EST |  Duration: 90 minutes

Build your CX roadmap (On-demand)

When: November 5th, 11:30 AM PST // 2:30 PM EST |  Duration: 20 minutes 

Week 3

Accelerating CX Success with practical AI applications (Live)

When: November 12th, 10 AM PST // 1:00 PM EST  |  Duration: 60 minutes

From insights to impact: A practical guide for CX teams (On-demand)

When: November 12th, 11 AM PST // 2 PM EST  |  Duration: 45 minutes

Week 4

Winning the conversation with your CFO (Live)

When: November 19th, 10 AM PST // 1:00 PM EST  |  Duration: 90 minutes