Build Your Customer Intelligence Foundation

Build the foundation you need to turn customer feedback into meaningful action. In this session, you’ll learn how to set up the core elements of a successful CX program in Qualtrics, from collecting feedback to creating dashboards and workflows that drive results.

Led by CX experts from Zill, this session walks through a practical approach you can apply right away.

You’ll learn how to:

• Create and distribute a relationship survey
• Build dashboards that turn feedback into clear signals
• Set up workflows to ensure feedback leads to action
• Establish a strong foundation for long-term success

What to expect

• ~45 minutes: Guided walkthrough and in-product demonstration
• ~15 minutes: Live Q&A with CX experts

About the Speaker:

Huw Isernhagen is a Programme Architect with nearly a decade of experience working with Qualtrics to design and deliver customer experience programmes for global organisations. Having led the design and improvement of more than 50 CX programmes across industries including Retail, Healthcare, Engineering, and Energy, Huw specialises in turning customer insight into strategic action. Known for delivering tailored, high-impact solutions, he is trusted by clients internationally to help drive transformation, improve experiences, and deliver measurable results.

Resources:

• Learning Path (collection of courses)
• Beginner Quick Start (collection of courses)
• Qualtrics Platform Essentials Certification
• 2-Minute Tips Videos
  • Adding Instructions to Your Survey
  • How to Use Piped Text
  • Import & Export Surveys
  • Survey Collaboration

Have questions? Reach out to us at customer-success-events@qualtrics.com.