Capture Feedback at Critical Customer Touchpoints

Collect feedback at the moments that matter most. In this session, you’ll learn how to capture feedback in real time, at the right time, so you can act quickly on the issues that impact satisfaction and loyalty. 

Led by CX experts from Red Pepper, this session walks through a practical approach you can apply right away.

You’ll learn how to:

• Identify the most important moments in your customer journey
• Design and launch transactional surveys
• Capture feedback in real time, when it matters most
• Uncover specific drivers of satisfaction and dissatisfaction

What to expect

• ~45 minutes: Guided walkthrough and in-product demonstration
• ~15 minutes: Live Q&A with CX experts

About the Speaker:

Preston Donohoo is an Implementation Manager at Red Pepper with seven years of experience leading Qualtrics implementations across more than three dozen industries. Certified in both Customer Experience (CX) and Employee Experience (EX), Preston has deep expertise in healthcare, education, and government verticals. He brings extensive knowledge of Qualtrics integrations like Salesforce, advanced platform features like TextIQ, and modern survey methodologies including 360 feedback surveys. At Red Pepper, Preston leads the implementation team and is known for his client responsiveness and ability to deliver high-impact solutions for large, strategic accounts.

Resources:

• Learning Path (collection of courses)
• 2-Minute Tip Videos
  • Creating Quotas & Screening Out Respondents
  • Randomizing Questions & Blocks 

Have questions? Reach out to us at customer-success-events@qualtrics.com.