Capture the complete picture of customer sentiment

Go beyond surveys to understand the full customer experience. In this session, you’ll learn how to capture feedback from digital channels so you can move from fragmented insights to a complete view of your customer journey.

Led by CX experts from Red Pepper, this session walks through a practical approach you can apply right away.

You’ll learn how to:

• Create an always-on feedback button for your website or app
• Stop churn with faster digital routing
• Design digital experiences that resonate
• Build a more complete view of the customer journey

What to expect

• ~45 minutes: Guided walkthrough and in-product demonstration
• ~15 minutes: Live Q&A with CX experts

About the Speaker:

Molly Swainston is a Solutions Architect at Red Pepper with deep expertise in Experience Management, bringing over six years of experience from Qualtrics where she served as a Product Specialist and Technical Account Manager. She has led CX programs for enterprise clients across financial services, healthcare, travel, and insurance, helping organizations build strong feedback foundations that drive measurable business outcomes. At Red Pepper, Molly helps customers scope their CX programs and provides ongoing advisory guidance to ensure they get the most value from their Qualtrics investment.

Resources:

• Learning Path (collection of courses)
• 2-Minute Tips Videos
  • Certified Questions
  • Display & Skip Logic
  • Carry Forward Choices

Have questions? Reach out to us at customer-success-events@qualtrics.com.