AI in Government: How is it Affecting your Role? | Experience Community
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AI in Government: How is it Affecting your Role?

  • April 28, 2025
  • 3 replies
  • 63 views
AI in Government: How is it Affecting your Role?
jbaker
Groups Administrator
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Hello Government community!

 

AI has been a hot topic in the government space for a few years now - whether it is focused around policy, security, or efficiency, AI has changed a lot around the space. We would love to know how AI has been changing your role over the past few years, and how you are adapting to these changes? How has AI helped you become more efficient in your role, and how has it posed some challenges? How are you overcoming security concerns?

 

On the same topic of AI… We did want to share that Qualtrics is going to be hosting an AI demo webinar on May 7th and 8th to showcase our features and functionalities. We would love to have you join us to explore how our AI can help you make your survey collection, data summarization, and follow up processes more efficient and effective. Our systems are developed with the utmost security systems in place and are designed to keep data secure. You can register for these sessions at the following links:
 

May 7th at 10:00am EST

May 8th at 2:00pm EST

 

We cannot wait to see your thoughts below (or see you at the event!)

3 replies

AdamK12
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  • Level 5 ●●●●●
  • April 29, 2025

@jbaker AI is an essential topic in the public sector, especially with the opportunity it presents for both understanding what our customers are saying, and finding ways to address their needs more easily and seamlessly. 

The uncertainty around government in the US cannot be overstated right now, so while there is support for AI, it’s highly uncertain how agencies will be leveraging it. That said, in my organization, we are continuing to explore using large language models to segment our text responses in meaningful ways. Also, the webinar that the XM Institute hosted recently on agentic AI was very insightful and I highlty recommend it!


jbaker
Groups Administrator
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  • Author
  • Groups Administrator
  • April 29, 2025

Thank you for your comment ​@AdamK12! That is incredibly insightful. It is assuring to hear that your team is using AI for segmenting text - that saves quite a bit of time!

Yes, it is a very hot topic right now in the government world, but we are excited to see how AI gets integrated more as policies adjust and adapt to AI.
Thanks for your post!


AdamK12
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  • Level 5 ●●●●●
  • April 29, 2025

Thanks very much ​@jbaker -- I’m looking forward to seeing how this conversation goes.