This week’s success story comes from Tufts Medicine. Using Qualtrics, they were able to accelerate the patient feedback process to get actionable responses weeks faster than their prior methods. This led to improvements in every HCAHPS category, a +10 NPS increase, and an 8% increase in overall hospital rating.
We’d love to hear your thoughts!
- What tools and use cases have you used to prioritize and collect actionable feedback more quickly?
- How have you used the translation functionalities within Qualtrics, and what improvements in responsiveness and data quality have you seen?
- Beyond the high-level metrics, such as NPS, CSAT, etc., what qualitative data has made an impact on your patient care programs?
