We meticulously measure Patient Experience (PX) and Employee Experience (EX). The data consistently shows strong alignment between the two, but acknowledging and acting on this connection is where the real magic happens.
Think about the nurse who goes the extra mile, the administrative staff member who eases anxieties, or the support team that ensures seamless operations. Their dedication is the bedrock of positive PX. However, the immense pressures they face mean their own EX can sometimes go unacknowledged.
A truly integrated #CrossXM approach isn't just about data points; it's about recognizing and empowering these individuals. When we genuinely invest in EX – through support, resources, and a culture of appreciation – we directly elevate PX. It's a symbiotic relationship that drives true organizational performance and, most importantly, better patient outcomes.
But how do we tell this story to our teams? How do we help them understand or engage with their PX scores and how do we highlight their EX scores to connect those dots for them?
What's one initiative your organization has implemented that successfully improved both employee well-being and patient satisfaction? And how did you share those stories with your teams? Share your insights below! Let's learn from each other's experiences.
