Breakthrough Automation: Let AI Handle the Heavy Lifting While Your Team Focuses on Impact

🚀 AI-assisted topics: From Weeks to Hours

Ever feel like you spend more time building models than actually using them? Manually creating and maintaining topic models can be a complex and tedious process that eats up weeks of your time. Our new AI-Assisted Topics feature set changes that entirely. This comprehensive suite of four AI-powered tools transforms every stage of your workflow, drastically reducing weeks of effort to just hours while improving model quality.

• The Topic Hierarchy Generator instantly creates a full topic structure for you. Simply provide a few details like business descriptions, websites, or documents, and the system delivers a comprehensive outline in minutes. This gives you an immediate foundation that would have previously taken days to create manually.
• Smart Query automatically generates and refines topic rules with a single click.
• Smart Audit quickly identifies issues by scoring topics and highlighting problematic sentences.
• Topic Recommendation analyzes uncategorized data to surface emerging themes, helping you discover "unknown unknowns".

By letting our AI handle the technical complexity and time-intensive manual work, you can finally shift your focus from model-building to extracting and acting on high-impact insights.

*available to Discover customers only. Contact your account team for more info. 

⏱️ Automated workflows with AI insights: Never Miss Critical Trends

Once you've uncovered an insight, how do you make sure it reaches the right people at the right time? Our new Automated Workflows Powered by AI Insights automates the discovery and delivery of critical insights from your experience data. Instead of manually triggering insight runs, the tool automatically executes your existing insight definitions on a schedule you set or in response to changes in key metrics.

This automation ensures your team is consistently informed about important trends and patterns without the manual effort of repeatedly initiating insight runs. 

For example, a CX team can automatically receive a report every Monday morning analyzing the previous week's high-effort feedback from platinum plus members, ensuring immediate attention to issues from their most valuable customers. You'll maintain a clear, ongoing pulse on your most important customer segments with minimal effort, ensuring critical insights never fall through the cracks.

📹 Video Feedback Automated Summaries: Get Key Takeaways from Video, Fast

Our improvements to Video Feedback Automated Summaries streamline the process of getting the key takeaways from video content. You can now generate multiple summaries from a single project, or even based on a filtered set of videos. The summaries now live on their own dedicated page, populated with more detail including key findings, recommendations, and top themes with attributed quotes from the videos. 

This update makes it easier than ever to get to the heart of what your video feedback is telling you, without the need to watch every single clip.

💪 The Bottom Line: Automation That Empowers Rather Than Replaces

The new tools in your workflow aren't meant to take over your job, they're designed to empower you! By automating the most time-consuming and repetitive tasks, from building models and generating reports to summarizing video feedback, we're freeing you up to apply your expertise where it matters most: in understanding your customers, making strategic decisions, and driving meaningful change for your business.

We hope these new features give you more time back in your day! Which of these updates are you most excited to try first? What other tasks would you love to see automated?