Hi there, Experience Community!

The Qualtrics product is always evolving, and so are the ways you use it. We know the importance of innovating with new features, but we also know that those features only make an impact if others in your organization adopt them. Training users on new-to-them features like dashboards, ticketing, and AI can be a major obstacle in Qualtrics adoption, and the Digital Customer Success team wants to know how you are tackling this for yourself. 

Tell Us Your Experience:

• When you implement a new feature in Qualtrics, how do you train other employees to use it? What has worked for you, and what hasn’t?
• What are the main obstacles you face when providing training? Are users excited to adopt new features, or are they resistant  to learning another work process?
• How do you provide ongoing support for the new feature? Do you direct users to Qualtrics support, compile helpful resources internally, or something else?
• What could we provide to make this process easier for you? Do you have ideas about what content formats would be most effective? 

Drop a comment to tell us about your experience enabling users in your organization to use Qualtrics. Your insights help us develop our content strategy to meet you where you are and help you move forward effectively.