Weekly Product Release Notes - August 13, 2025 | XM Community
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Features Released On Or Before August 13, 2025

 

Email

  • Email Limits: You can now track your email consumption with two new columns in the Account Usage page: "Total Allowed Outgoing Emails" and "Weekly Allowed Outgoing Emails."

Journeys

  • Journeys in Customer Experience Programs: Improvements to building CX journeys, including more flexible surveys & survey questions linking, and the ability to define more metrics and their target scores. Additionally, the Journey Chart Widget has been updated to support these enhancements and make it easier to visualize journey data.

Workflows

XM Solutions

  • Audience Management Updates: When customizing the panelist app, there is now a rich content editor for the survey description field, which includes the ability to add piped text to the description. If your brand has a vanity URL enabled, you can now use this for the panelist app.

 

Features Starting On & After August 20, 2025

 

CX

  • Customer Care App: The Customer Care app is a centralized workspace where frontline staff (like contact center managers and customer care agents) can measure and improve team performance by calculating key team metrics, tracking tickets, and providing feedback to employees.

Workflows

  • Workflow Execution Limits: There will be a limit of 300,000 workflow executions per organization per day. When you exceed this limit, workflows will be blocked. These workflow limits are scheduled to start September 6, 2025.

 

Features Starting On & After August 20, 2025

 

Reputation Management

  • Social Listening: Social listening is the practice of tracking and analyzing what people are saying online about your organization. Workflows can now pull data Facebook and Instagram into Qualtrics for analysis and dashboard creation.

 

*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you’d like to contribute a product idea, please visit the Product Ideas category.

  • You can provide feedback on the Weekly Product Release Notes here.

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