Weekly Product Release Notes - February 11, 2026

Features Released On Or Before February 11, 2026

Lifecycle

• Microsoft Teams Distributions (EX): You can now send Lifecycle surveys via Microsoft Teams.

XM Directory

• Edit XM Directory Permission: This new permission gives users full access to create and edit contacts. When this permission is disabled, users will enter “Access-only” mode where they can’t edit or delete contact information or upload contacts.

Features Starting On & After February 18, 2026

Dashboards

• Manage Exports: You can now view and re-download previously generated dashboard exports without having to export your dashboard again.

Omnichannel Listening

• AI Powered Topic Models: You can now jumpstart creating a topic model by using Artificial Intelligence (AI) to build your topic hierarchy. Using a diverse set of inputs including your unstructured customer data, use case, persona, industry, and additional context information, you can leverage AI to build a topic hierarchy, enabling you to identify the themes most important for your business use case. After creating a model, you can manage and share it from the new Text Analytics tab in your account. 
• Chat Data Project: With this project type you can extract chats from contact center providers like Genesys and NICE CXone, then store that data in your project for further analysis, including displaying it within a dashboard.
• Display Top/Bottom N Values: When building a line chart, bar chart, table widget, or scatter plot widget, you can now limit the displayed widget values with the “Enable top/bottom N values” option. This allows you to select any metric from your dataset and limit the displayed data to the top or bottom values of the selected metric.  
• Email Data Project: With this project type you can extract emails from contact center providers like Genesys and NICE CXone, then store that data in your project for further analysis, including displaying it within a dashboard.
• Extract Data from Genesys Task: With this task you can extract conversational data (chats or emails) from the Genesys Cloud platform and bring it into Qualtrics for analysis, allowing you to efficiently derive insights on customer sentiment and agent performance.
• Extract Data from NICE CXone Task: This workflows task allows you to extract chat and email data from NICE CXone and bring that data into Qualtrics, where it can then be analyzed to efficiently derive insights on customer sentiment and agent performance.
• Extract Data from SFTP Files Task: New settings have been added to this task, including the ability to support unschematized and conversational data.
• Load Data to Conversational Analytics Task: This task allows you to load chat or email data from external providers into a Chat Data project or Email Data project. This data can then be analyzed within Qualtrics.
• Multiple Datasets in CX Dashboards: You can now add multiple datasets to the same dashboard. With linked fields and filters, this can be a simpler solution than trying to combine data sources with complex joins.
• Omnichannel Listening Management: Omnichannel listening is the practice of tracking and analyzing what your customers are saying in conversations with your organization. This new support page covers how to create an omnichannel listening setup end-to-end, including project creation, workflow management, and dashboard presentation.
• Salesforce Extractor: The new Salesforce Extractor task enables you to import multiple types of data from Salesforce to use in Qualtrics, all in one task. This task contains the new ability to import emails connected to closed cases, which you can analyze with omnichannel listening. Alternatively, you can use this task to import report data or object records to enhance your collected Qualtrics data.
• Voice Projects: Within this new project type you can create voice tasks to extract call recordings from voice providers like Genesys and NICE CXone, then store that data in your project for further analysis. These projects can be set up as part of an Omnichannel Listening Management program.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

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