Weekly Product Release Notes - July 16, 2025 | XM Community
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Features Released On Or Before July 16, 2025

 

CX Dashboards

Research Hub

  • EX Projects within Research Hub: The following project types are now included in Research Hub: Ad Hoc Employee Research, Engagement, Lifecycle, and Pulse projects.

Survey Platform

  • Matrix Constant Sum Variation: The Constant Sum variation of the Matrix Table question is now available in the new survey taking experience.

  • Matrix Transpose: The Transpose table option for Matrix Table questions is now available in the new survey taking experience.

Ticketing

  • Ticket Emailing: When responding to emails communications from a ticket, replies will be threaded in the same email thread.

Workflows

XM Discover

  • AI-Assisted Text Analytics (Discover): Artificial Intelligence (AI) assisted text analytics in XM Discover enables you to jumpstart text topic model creation. Using a diverse set of inputs including your unstructured customer data, topic use case, persona, industry, and additional context information, you can leverage AI to build a topic hierarchy, enabling you to identify the themes most important for your business use case. 
  • Smart Audit: Smart audit uses generative artificial intelligence (AI) to better understand the precision of your Discover topic model. You can run a smart audit on topics to determine the precision score and identify the sentences that are reducing your precision to help with model improvement.

XM Platform

  • Two-Factor Authentication (2FA) Requirements: All users will be required to use 2FA to log into the Qualtrics platform. See link for info on extensions. A new timeline for this requirement will be announced in future release notes

 

Features Starting On & After July 23, 2025

 

Admin

  • User Permissions: By adjusting “View XM Platform,” you’ll be able to control users’ access to the larger Qualtrics software, potentially disabling this access for users who are supposed to only access apps like Manager Assist or Research Hub.

Distributions

Surveys

  • Web Service Credentials: You can now create reusable credentials in survey flow web services. This makes it easier to add authorization to web service calls in the survey flow.

Features Starting On & After July 23, 2025

 

Employee Experience

  • Personalized Action Recommendations: Personalized action recommendations use artificial intelligence (AI) combined with your organization’s action planning guidance to help managers and leaders identify areas of improvement, take action, and understand the impact on their team.

 

*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.

  • If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

  • If you’d like to contribute a product idea, please visit the Product Ideas category.

  • You can provide feedback on the Weekly Product Release Notes here.

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