Weekly Product Release Notes - May 13, 2026

Hi Qualtrics team,

The Journey Chart in Programs sounds interesting.  I appreciate this simplifies the need to have to setup all these measures in one dataset but after reading through the support page, I don’t really see the benefit / significant difference over a normal line or simple line widget or scatter plot (depending on the scales you are using), in a dashboard (as you can easily map in different CSAT fields from different surveys using the dataset setup page.

I do however like the change comparison figure below, but the layout has alot of white space and I can’t tell if you can change this to show vs last year scores, previous 30 days or even last week.  Can you?

The other features, changing the colour is lost because the line is so thing, likewise the legend as the font is too small.  The averages and response volumes can be done in other widgets and I think is probably not the important as I’d rather just hover over the point to see these and thus claw back the space taken up by this.

I would also be more interested to know the overall impact (eg. on likelihood to rebook) compared to all the measures, which invariably means I would consider more the use of a growth driver widget.

I also note that you are limiting all fields displayed to the same scale.  We have metrics such as the % of problems reported which is a 2pt scale (y/n) and so we’d want to see this alongside other 5pt CSAT scales but instead of an average a top box or % split and a combination.

Other feedback points: A CSAT scale starts at 1 not 0.

Also, the support page mentioned that in your survey you have to add in a field: Stage = “xxxx”.  What happens if one survey captures multiple stages and you want to report these CSAT scores separately?  Will it group them nicely or are you limited to one item per Stage / one stage per survey?

Thanks

Rod Pestell