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Let the training begin

  • January 19, 2026
  • 2 replies
  • 23 views
N
Level 2 ●●
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We have successfully launched 3 surveys over the past few months. Now the fun begins - training our front-line teams on the dashboards and survey responses. Starting with one initial high-level introduction - this is what you will see when you log in? What the NPS and Open text questions are?

Any tips on socializing and getting buy in from our front-line workers? What worked for you as you rolled out the new survey program? ]

Would love to hear what worked for you. 

On a side note, we are very happy with the results and data coming in.

    2 replies

    pamelalbeck
    Level 5 ●●●●●
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    • pamelalbeck
    • Level 5 ●●●●●
    • January 21, 2026
    1. I believe in enthusiasm, if you’re genuinely excited about a product/platform that kind of positive energy is contagious.  
    2. Offering different training options for visual/tactile/audible learners.
    3. Show how easy the platform is to use/how user friendly it is - show that the investment in learning will pay off.
    4. Use humor as appropriate.
    Pamela L. Beck
      SteveBelgraver
      Level 5 ●●●●●
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      • SteveBelgraver
      • Level 5 ●●●●●
      • January 25, 2026

      Let the games begin ​! 😃

      Responsibiity is assigned but can also be taken. Ensuring buy-in and support depends on both extrinsic and intrinsic factors. They are two sides of the same coin.

      Extrinsically speaking the link between the organisation’s strategic objectives and individual goals need to be clear. The front line staff need to understand how their KPI’s contribute to helping the organisation achieve its (annual) aims. Rewarding performance can include financial incentives for example. 

      Intrinsically the workers should identify with the organisation’s values. They need to feel their own effort and contribution is important and valued. Displaying client centric behaviour should be recognised by management.

       

      Looking forward to the update when everything is up and running ​@NewHomeCXManager to hear what did (and didn’t) work!

      best, Steve
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