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Net Promoter Score

  • December 7, 2021
  • 1 reply
  • 14 views
Kimberlee
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We share our NPS at the end of the month with our leadership and employees. To increase awareness with our employees, we want to start sharing this score throughout the month.
Interested to see how often other companies share their NPS with employees.
(this is customer NPS, not eNPS).

Thank you!

1 reply

A

Hi Kimberlee
We break it down so we can report on the CX scores for the last 7 days, and then share with the business so they can monitor trends and then we can tie it back to known issues like high wait times or delivery issues.
I think if this is managed well then it can be as important as the sales number, or the call performance data

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