👋 Join the Fun! Introduce Yourself Here

Welcome to the community ​@Jenni4! 👋 Let me know if you have any Qualtrics questions and I'll gladly point you in the right direction.

As you engage on the Community, you can earn points to purchase exclusive Community swag, learn more. 

​@Jenni4, I am also in the insurance space. I have been in the claims and experience areas for several years. I would be happy to jump on a call sometime and share successes and learnings from our experiences!

Greetings from Boston!

 I’m a client experience leader with 25+ years in consulting, marketing, and business development. Throughout my career, I’ve worked across many industries and roles—from consulting to sales to advertising—which has given me a 360° view of how organizations grow and build strong relationships.

I love using behavioral insights and experience data to bring teams together, strengthen client partnerships, and uncover opportunities for growth. I am so excited that I just  earned my Qualtrics Platform Essentials Certification, which deepens my ability to turn client feedback into meaningful action with a technology platform that so many leading companies depend on.

At the heart of my work, I’m passionate about listening, learning, and helping people and organizations thrive through stronger connections.

Welcome ​@alicecampbell00! Excited you’re joining us and excited for you to share your expertise with our community! Let me know if you have any questions so I can point you in the right direction 😀

Hi everyone! I’m Matt Phillips, Customer Insights Manager for EMEA/APAC at Dexcom, a healthcare company dedicated to improving diabetes management through continuous glucose monitoring. I’ve been using Qualtrics for the past 7 years across multiple roles, and while I’m well-versed in building surveys, dashboards, and reports, my true passion lies in connecting customer experience to business outcomes.

One of my proudest achievements has been elevating our VoC program by linking customer and employee feedback—demonstrating that happier employees truly do create better customer experiences. This insight empowered leadership to remove barriers and make it easier for teams to deliver delight. I also led the successful merger of two legacy VoC programs into a unified initiative, guiding the new team through the transition.

Looking forward to learning from this community and sharing ideas that drive impact!

Hi ​@mattphillipsCX Welcome to the community!

It sounds like you have achieved a lot! connecting employee and customer feedback to demonstrate the impact is something lots of us continue to look to do. 

The VoC program merger you led also sounds like quite an achievement too, I know how much work that can be. 

Looking forward to learning from your experience and seeing what insights you share!

Hi all, I’m Ben and am a People Analytics and Systems Manager based in New Zealand. The company I’m working at implemented Qualtrics in early 2023 but have only recently onboarded myself onto the community forum recently.

I work on the EX side of Qualtrics and we’ve run 2 annual engagement surveys, 2 lifecycle surveys (exit and onboarding), 7 ad-hoc surveys, and 15 pulse-type surveys (these were part of a listening initiative for our leadership programme).

Looking to learn more from the community 😄

​@bench Welcome to the Experience Community! We are so pleased you’re here 🎉

Please let us know if you have any questions at all about making the most of your Community experience -- we are here to help.

I know this post originally is very old but I am new to the community and thought it was still worthwhile to post! I am an experienced researcher who is new to the more advanced features of Qualtrics and I know I have a lot to learn. I have a lot of work ahead of me to clean up and optimize our team’s directory (how do we have 16 million contacts??) and learn more about automated processes in Qualtrics to help improve our efficiency. 

I am definitely a tea lover and sipping a green tea and peach tea from Tea Pigs right now!!

Hello ​@KatBlack, welcome to the Experience Community! It is never too late to post on this introduction post. 😄 We’re so happy to have you here and I’m excited for you to learn more about any advanced features you need.

I recommend taking a look at our 2 Minute Tips category and seeing if any of those videos can help guide you on the right path. I specifically like these because they’re quick, descriptive and to the point about the features they highlight!

Regardless of where you choose to start, please let me or any of the other community managers know if you need any help finding your way around the community. 😊

• Who are you? I am a man who has lived many lives and now I am an account executive on the TMT Gotham Dynamite team at Qualtrics
• Your journey: Learning how to use Qualtrics, baby steps
• What excites you? Finding out how much more the universe has to teach me. 
  
  Coffee, tea is for sleepy bears, and I want alertness from a caffeinated beverage. 

Greetings ​@Wearealldevs from a fellow coffee drinker (although considering kicking the habit...again...).

Welcome ​@Wearealldevs ! Learning Qualtrics is definitely best done using baby steps. It’s a platform packed to the brim with functionality. 😎

Hello Everyone. I'm Victor CX and IT Director @ Paim. I'm from Brazil and work for some great brands for projects related do UX, Digital Analytics and CRM. Now I'm more focused in work CX in platforms like Qualtrics and I'm quite excited about the moment of CX In Brazil. I belive that we have great opportunities for Brand Experience, but fore sure HX seens to be a huge market.

Hi everyone, great to be here.

I’m Liv, an Employee Communications and Experience Specialist based in NSW Australia, working in the employee experience, communications and change space. I’ve spent most of my career helping employees make sense of change through clear, people‑centred communication, and I’m now expanding my focus more deeply into employee experience.

I’m relatively new to using Qualtrics, which has recently been moved into my role following a team change. I’m really interested in learning how others are using data to inform meaningful action, not just reporting.

What excites me most about experience management is the opportunity to connect the dots between insight, communication and change; and to use data to genuinely improve how people experience work. I’m keen to learn more about EX measurement, turning insights into stories leaders can act on, and best practice approaches to closing the loop.

As for the bonus fun question: I’m definitely team coffee, though I’d choose a cold glass of Pepsi Max over a hot coffee most days. 

Olá ​@vrmagalhaes, bem-vindo à Experience Community! I look forward to seeing you ask or answer questions regarding CX here. 😄

Hello ​@Olivia142, welcome to the Experience Community! We’re so happy to have you here. 🤗

Since you’re new to using Qualtrics and are focused on doing more than just reporting, I’d recommend checking out the Acting On Feedback section or the Employee Experience search on Basecamp.

We also have an entire category dedicated to Employee Experience here where you can read about real use cases and best practices! 😄

I also do love me some Pepsi Max but iced coffee has a special place in my heart haha! ☕

Hello everyone! I am the HR Assistant/Coordinator for the Talent Development team at 1st Source Bank, located in Northern Indiana. We use Qualtrics for our employees to help with feedback on our training courses along with professional development. I am fairly new to Qualtrics and my big hurtle lately has been learning the 360 platform. I have been looking for different ways to learn more about everything it has to offer and how to use the different things within the platform. I look forward to being able to learn from everyone! 

Hello ​@Michaela_, welcome to the Experience Community! I’m excited to see what you learn from the community, I’d recommend making a post about best practices regarding 360 or looking through the 360 category posts.

If you’re barely starting to learn about 360, I would highly recommend the Learn to Use Qualtrics 360 Learning Path on Basecamp. 😁

Hi everyone! 👋

I’m Rimah, currently working in Customer Experience Design (CXD). My background is still growing in this field, but I’ve been building my skills through hands-on work and learning more about how to design better customer journeys and improve overall experiences.

My journey with Qualtrics:  
I’m using Qualtrics mainly to understand customer feedback and turn it into actionable insights. I’m still in the early stages, so a big part of my journey is learning how to use the platform more effectively—especially in designing surveys, analyzing data, and connecting insights to real CX improvements.

What excites me:  
I’m really interested in customer journey mapping, understanding customer behavior, and how data can drive better decisions. I’m curious to learn more about advanced analytics, experience design strategies, and how to create more meaningful, personalized customer experiences.

Bonus – first day vibes ☕️🍵:  
Team coffee for sure! I usually go for a black coffee or V60 🤍

Excited to be here and learn from all of you!

Hi Joeann, here I am a Leasing Manager for The Cleo bin Atlanta just recently transferred from Virginia.

 I looking to gain more knowledge from the Property management experience.